311 improves accessibility to non-emergency City services and information and increases the City's effectiveness in responding to public inquiries. Here is just a taste of the services you can expect from 311!
Service Requests
Request a service or report a problem. After submitting a self-service request, you will receive a 311 reference number (or an explanation if no reference number is to be issued). Track the status of your service request from the 311 homepage, or call 311 anytime for additional information and assistance.
 Household hazardous wasteRequest pick-up of eligible corrosive, flammable, and poisonous household items from your residence by the City . |
 Bulky items - not picked upReport that furniture, metal items/appliances, or other large items placed out next to your Garbage Bin were not picked up on your curbside collection day |
 Garbage - not picked upReport that your garbage was placed out but not picked up on your curbside collection day. If your whole street was missed, please call 311. |
 Recycling - not picked upReport that your recycling was placed out but not picked up on your curbside collection day. If your whole street was missed, please call 311. |
 Green Bin - not picked upReport that your Green Bin was placed out but not picked up on your curbside collection day. If your whole street was missed, please call 311. |
 Yard waste - not picked upReport that your yard waste was placed out but not picked up on your curbside collection day. If your whole street was missed, please call 311. |
Open311 and mobile apps
Mobile apps supported by 311 Toronto
Toronto residents, businesses and visitors can report potholes and graffiti to 311 using the supported apps listed below, with the ability to include a photo. The mobile apps allow you to submit service requests under your name or anonymously (see tips below).
Get an app now! Visit one of these company sites for details on downloading a supported mobile app:
| App & company site | Platform * | Service requests |
| Rebuild Your Community www.rebuildyourcommunity.com | iPhone | Pothole, Graffiti |
| SeeClickFix www.seeclickfix.com/apps BlackBerry users:seeclickfix.com/bb | Android, BlackBerry, iPhone | Pothole, Graffiti |
| TDOT 311 www.publicleaf.com/tdot311 | iPhone | Pothole, Graffiti |
