Why call 311 in Toronto?

311 improves accessibility to non-emergency City services and information and increases the City's effectiveness in responding to public inquiries. Here is just a taste of the services you can expect from 311! 

Service Requests

Request a service or report a problem. After submitting a self-service request, you will receive a 311 reference number (or an explanation if no reference number is to be issued). Track the status of your service request from the 311 homepage, or call 311 anytime for additional information and assistance. 

Household hazardous waste Request pick-up of eligible corrosive, flammable, and poisonous household items from your residence by the City .

Bulky items - not picked up Report that furniture, metal items/appliances, or other large items placed out next to your Garbage Bin were not picked up on your curbside collection day

Garbage - not picked up Report that your garbage was placed out but not picked up on your curbside collection day. If your whole street was missed, please call 311.

Recycling - not picked up Report that your recycling was placed out but not picked up on your curbside collection day. If your whole street was missed, please call 311.

Green Bin - not picked up Report that your Green Bin was placed out but not picked up on your curbside collection day. If your whole street was missed, please call 311.

Yard waste - not picked up Report that your yard waste was placed out but not picked up on your curbside collection day. If your whole street was missed, please call 311.

Overflowing litter bin Report litter from an overflowing street bin to be picked up by the City.

 Click here for more info on Service Requests....

Open311 and mobile apps

Mobile apps supported by 311 Toronto

Toronto residents, businesses and visitors can report potholes and graffiti to 311 using the supported apps listed below, with the ability to include a photo. The mobile apps allow you to submit service requests under your name or anonymously (see tips below).

Get an app now! Visit one of these company sites for details on downloading a supported mobile app:

App & company site	Platform *	Service requests
Rebuild Your Community www.rebuildyourcommunity.com	iPhone	Pothole, Graffiti
SeeClickFix www.seeclickfix.com/apps BlackBerry users:seeclickfix.com/bb	Android, BlackBerry, iPhone	Pothole, Graffiti
TDOT 311 www.publicleaf.com/tdot311	iPhone	Pothole, Graffiti

 Click here for more info on Mobile Apps....

Click here for a lot more info on all the Services provided by 311...