An outside panel of customer service advisers will recommend a sweeping overhaul of the TTC’s corporate culture when it releases its long-awaited report Monday.
The report will contain about 75 recommendations addressing issues ranging from quick low-cost fixes such as messages on the front of the bus telling riders it’s full to revamped hiring practices, which could take years to filter through the system, according to Toronto Star sources.
Produced by a 10-member panel of volunteers, the findings amount to an overhaul in the way the TTC views and treats passengers — what commission vice-chair Joe Mihevc calls “a cultural change.”
Tess Kalinowski, Transportation Reporter
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